Businesses see great potential – but are reluctant to implement it: a day ticket

Whether it is the automated processing of standard forms, meeting notes or personal communication with clients, almost every second company (46 percent) is convinced that AI will revolutionize office work as much as the introduction of the personal computer.

Two-thirds (67%) say that artificial intelligence will help reduce the burden of routine tasks on employees in business and administrative processes. A third (32%) believe that productivity in business and administrative processes will increase significantly through artificial intelligence. 39% believe that the shortage of skilled workers cannot be overcome in the long term without the use of artificial intelligence. These are the results of a study commissioned by Bitkom Digital Associationin which 604 companies in Germany with 20 or more employees were representatively surveyed.

However, 8 out of 10 companies (79%) are waiting to see what experiences others have when using AI in business and administrative processes. “The great potential of artificial intelligence in business and administrative processes is recognized but not exploited. Waiting until competitors have already launched their own AI projects is not a strategy,” says Daniel Hynes, Bitkom’s expert in digital business processes. “The barriers to Access to AI has never been lower, and the availability of support for adoption has never been greater.”

In addition to the right tools, artificial intelligence skills are needed

The use of AI is often met with uncertainty on site: in 64% of companies, employees question the use of AI due to fear of losing their jobs. In fact, 23% of companies want to simplify their internal management through AI. A quarter (25 percent) of companies no longer want to purchase IT solutions without AI. However, at the same time, just over one in five companies (22%) have employees with the skills needed to integrate AI into their digital business and administrative processes.

“Companies need not only the right AI technologies, but also the know-how in implementation. Employees must be transitioned to the new world of AI through more training,” says Hines. (dpa)