October 24, 2021

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Augsburg: Citizens' offices rank high - why are there still complaints?

Augsburg: Citizens’ offices rank high – why are there still complaints?

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The Consumer Protection Association evaluated Google’s rankings of German citizen offices. Augsburg came second. How important are such classifications.

Joanna Holm has yet to process what happened to her last week at the Kriegshaber Citizens office. The 77-year-old wanted to get her new identity out there; The city wrote to her that he was ready. But a security company employee wouldn’t let Holm pass. “She said I should have registered in advance despite the letter.” When Holm asked to be allowed to have the ID card anyway, the employee sounded loudly. “She said she was in power here and she could even arrest me if I didn’t leave.” Augsburg Citizens’ offices are frequently criticized – even if not for such serious issues as Joanna Holm describes them. However, Augsburg’s touchpoints have now fared very well in the standings. How does that fit together?

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