You can’t get away from the top spot: Chinese shopping app Temu is now ubiquitous, but many users report bitter disappointment when shopping.
For a long time, the official ChatGPT app was at number one on the App Store — instead, there’s a shopping app that was completely unknown until recently, but has suddenly become everywhere.
We are talking about the Temu app, which comes with the slogan “Shop like a billionaire”. This is a reference to the very small prices announced by its makers. The app still ranks #2 on the charts.
But seriously: headphones for two euros? Such advertising promises raise the question of whether the store is reputable or whether customers are wasting money here.
Temu Shopping App: A Chinese provider with lots of cheap goods
Image: Image: Screenshot
If you’ve also been receiving constant ads for Temu lately, it’s no coincidence, as the provider is trying hard to gain traction in Europe. The platform works somewhat like a marketplace on Amazon or AliExpress — Temu doesn’t sell the products themselves, but through third-party manufacturers.
As with other Chinese shopping sites, goods are imported first, which leads to long delivery times. Although Temu says it sends all goods for free, this effect wears off if you suddenly have to pay customs duties in Germany to receive your package.
User reviews speak for themselves
Image: Image: Screenshot
on Trustpilot.com Anyway, Temu does get some negative reviews, and the 5-star reviews often have a coupon code with them. Customers who have already tried the platform report
- Shipments have not been received
- Poorly packaged products
- broken goods
- Problems with the payment process
But even deliveries that arrive are not always advertised. For example, clothing items may be delivered in a different color or plastic products may break the first time they are used.
According to these people, apparently the customer service wasn’t very helpful either, as they are not German speaking. Since Temu is not located in the European Union, you will have more difficulties in enforcing your rights as a buyer.
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