Google Reviews – How to take action against false comments ecommerce-vision.de

Very few consumers today try an unfamiliar restaurant or store without researching it beforehand. Reviews from other customers on Google are used especially frequently as a source of information. Anonymous reviews are often more trusted than personal recommendations from a circle of friends or personal acquaintances.

For companies, poor rankings on Google are often a tangible problem, which often has a direct impact on sales. Of course, no action can be taken against every negative review or criticism – however, Google’s guidelines don’t allow false ratings. So companies have to become active here.

The following article describes situations in which invalid revisions can be deleted.

When is the evaluation wrong?

A review may be considered false or a “fake review” if it is fraudulent or contains incorrect claims. Fake ratings come from people who did not have their own experience with the service provider or agent in question. On the other hand, an assessment is incorrect if it contains information that is factually incorrect.

Companies do not have to accept any of these types of evaluations. In this context, the Civil Code provides for a right of removal, and Google’s guidelines also state that certain ratings are not allowed.

False reviews may be prohibited by law. This applies when falsehoods are spread about a company, reviews are written despite not using the company’s services, or personal data is published without the consent of the person concerned.

the delete google review According to search engine guidelines, this is especially possible if it is irrelevant, not based on real experience, or if negative statements are made by people within the company. The same also applies to reviews that come from competing companies.

Correct behavior in case of incorrect reviews

In order to delete the fake rating as soon as possible, Google can be contacted directly. Those affected will find a special form for this.

However, it often takes a while before Google actually addresses the issue. As a general rule, having an attorney take over the case leads to faster success. This is able to accurately identify violations, so that time is not wasted on queries from the search engine.

In addition, it is also possible to warn the author against fake rating. You should also engage the services of a lawyer for this. However, the person who wrote the review should of course be known.

If none of the aforementioned options is possible or if the desired success cannot be achieved with them, the judicial enforcement of Right to erasure maybe. If a German court issues a corresponding ruling, Google is obligated to remove the rating – without any time limit on the rating. However, this method is seen as a last resort, as it is not only time consuming but also financially risky.

If companies come across unjustified reviews, they shouldn’t let too much time pass. After all, reviews on Google are an important decision-making basis for many consumers today.

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