April 15, 2024


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Check-in: Légère works on avatar technology

Check-in: Légère works on avatar technology

The planned avatar will be powered by advanced artificial intelligence (AI). © Sapeda – Stock.adobe.com

The hotel group is working with two technology companies to use artificial intelligence in their operations. The goal is to develop the “digital employee.”

Légère Hotelgroup is developing one technology company alongside two companies Avatar technology for check-in process. “The aim of our strategic partnership is to develop a digital employee who will provide our guests with optimal support during the booking and check-in process as well as in communications,” explains Tobias F. Forst, General Manager of Fibona. limited company. “With this exciting project, we would like to be one of the first hotel groups to achieve a milestone in the areas of digitalisation, guest journey and guest comfort.”

the Prototype About the digital employee, visitors recently learned at Eurocis in Düsseldorf: The symbol picture, powered by advanced artificial intelligence (AI), welcomes guests directly into the lobby and guides them through the entire check-in process. From identification to booking verification to room assignment, Avatar provides an efficient and easy-to-use solution for all travelers. The digital assistant is flexible, globally applicable, and can be seamlessly integrated into all common communication channels.

With the ability to do more than 50 languages ​​and dialects Understanding this, the avatar can take guests' individual preferences into account to create a personalized experience. In addition, the technology provides additional security measures by enabling contactless interaction.

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A digital employee helps hotel guests make reservations or guides them through the check-in process. – © Fibona GmbH

The hotel group is implementing the project in cooperation with Berlin-based startup HeronOS, which specializes in providing digital specialists based on artificial intelligence, and Rowius GmbH, which specializes primarily in the retail sector and technical equipment. red/sar

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