In consultations, I often recommend to entrepreneurs and managers: “Imagine if your company was completely automated. What needs to happen, what decisions need to be made so that everything runs from A to Z – for example from order receipt to delivery -Fully automatically? The outcome of this thought game is usually unrealistic because much of the automation is not currently running. It will be both technologically feasible and customer friendly. However, it shows An idea of the direction in which the company will develop. Based on this vision, small projects and development goals can then be determined.
For medium-sized companies in particular, getting active or embarking on a journey typically does not mean hiring a few AI experts first or even creating an AI department. Sometimes one or two training sessions and some process/structure changes are enough and you can get started Artificial intelligence applications used in daily operations Become. Then you can start with the first pilots, to build skills as well.
As with previous digital transformation and automation, there will be winners and losers. It was the case. But the difference is that who is among the winners and losers will become visible more quickly and the consequences of failure will be more lasting. Companies that were not among the “firsts” in digitization in the past, i.e. were somewhat late, were usually still able to make up for shortcomings. That has changed. Just look at how much the use of AI has changed since the first press releases about ChatGPT appeared in December 2022. This shows: The pace of change or transformation has increased rapidly. Thus, it will become clear more quickly which companies are among the winners and losers from the increasing use of artificial intelligence in the economy and society.
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