If you want to complain about a Google review, you can find the information below. Because when it comes to a complaint, it is important to argue properly.
If necessary, you should hire a specialized lawyer to file a complaint against Google. When choosing your lawyer, make sure he or she has experience dealing with negative online reviews.
Welcome to let me know how you're doing with Google. I'll get back to you with a free initial evaluation!
Should I generally object to all negative reviews on Google?
In my opinion, all illegal negative entries on Google should be deleted. Why should you deal with illegal data?
You can find out below how you can distinguish between an illegal and a legitimate Google review.
A legitimate but bad entry on Google can cause serious damage to your business. Again, you should try to get rid of the review if possible.
How do I file a complaint against a Google entry?
Preferably done professionally. Google cares about leaving as many reviews online as possible. As a web portal, Google lives off the large number of reviews submitted.
In this regard, Google will not delete any entry simply because you object to it.
It is important to use legally competent arguments to ensure that Google actually removes the entry. Otherwise the negative review will remain.
Important to know: If your complaint against a bad review is rejected by Google, you cannot dispute the same review on Google again in the normal way!
You only get one chance to complain, so to speak.
Illegality or violation of Google guidelines lead to excellent chances of deletion!
The review must be illegal or violate Google's review rules. Then the review can be deleted in the best possible way. Everything else is “kids stuff”.
Therefore your complaint must be based on the entry being illegal or a violation of policy.
A Google review is illegal if one or more of the following are present. The list is not exhaustive, but covers the most common condition groups:
- The review spreads lies about you or your company. Incorrect statements of fact are almost always inadmissible in the review and can be deleted. Therefore, I object to every lie, no matter how small!
- You will be insulted, threatened, defamed or defamed in the entry. These criminally relevant statements are illegal and the complaint against them is very promising.
- Personal data is processed unlawfully in the evaluation. This is the case, for example, when colleagues are mentioned by name.
Your lawyer can check for you at any time whether the review is illegal. However, when choosing your lawyer, you should make sure that he or she also has experience in online reputation law.
Google's classification rules for reviews as a basis for complaint!
In addition to being illegal to violate Google's guidelines, it can also be beneficial. On this basis, a negative entry can be effectively objected to.
The guidelines can be found online. In my experience, Google strictly adheres to its own guidelines.
Google lists, among others, the following points that lead to a violation of ranking rules:
- There is discriminatory content in the review (such as racist or violent statements).
- In the review, employers were rated negatively from the employees' perspective. Yes, this is not allowed on Google!
- Irrelevant statements are made.
- Competitors are announced.
There's more to discover about Google's guidelines for filing a complaint. Therefore, always complain from two angles: applicable German law and Google's ranking rules.
A lawyer can also delete negative reviews that do not contain text.
My recommendation to you if you have a negative review!
Let's be honest. Reviews on Google are such an important factor in attracting new customers that you shouldn't leave anything to chance.
Therefore, hire a professional lawyer to file an effective complaint. This way, the complaint can be as successful as possible.
Because if you're unsuccessful in filing a complaint, the bad review will remain on Google and potentially weigh on your company forever. Therefore, a negative review should be handled in as professional and legal a manner as possible.
I will be happy to help you with this. Email me the link to your Google profile and I'll respond with a free initial evaluation.
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