HBO Max Down? House of the Dragon Premiere Automatic Help Request Prompts

Left hand, right hand encounter.

Seems to be an automated response. HBO MaxTwitter’s customer help account was preemptively reached out Sunday night to ask the main hbomax handle if he needed technical assistance to see the movie premiere.Dragon House. “

It was hbomax’s account, about an hour after the 9pm ET premiere of the prequel series “Game of Thrones.” chirp“The only thing that can tear down the house of the dragon is itself. #HOTD”

Less than half an hour later, HBOMaxHelp responded with a polite and conspicuously prepared query: “Hey, we want help. Can you tell us which device you’re using?” (The tweet has since been deleted, but you can see it below).

The meta exchange happened because a relatively small number of HBO Max users reported problems accessing the streaming device Sunday night. According to service-monitoring website Downdetector, 3,784 people reported problems with HBO Max on Sunday night.

HBO Max said, in a statement Sunday evening, that a “small portion” of customers who were using Amazon Fire TV devices had trouble accessing the service and it is working to fix the issues. “‘House of the Dragon’ is being watched successfully by millions of HBO Max subscribers this evening,” HBO Max’s statement said.

What might have prompted @HBOMaxHelp to ask the question, in fact, Itself If you need help? In this case, it’s clear that the system running HBOMaxHelp was automatically looking for tweets that mentioned “House of the Dragon” in some way, along with keywords indicating technical distress – in this case, “down”.

Metadata in @HBOMaxHelp’s tweets indicates that the service uses software from Sprinklr, a provider of Unified Customer Experience Management tools, to monitor and respond to user requests.

Two weeks ago, Warner Bros. Discovery she did it Completed a months-long process of updating HBO Max apps across all platforms to a ‘More Performance Technology Pack’ Along with improved design and navigation features. Starting in the summer of 2023 in the United States, the WBD plans to Embedded HBO Max/Discovery+ streaming platform launched Which combines features and content from both services.

Pictured above: Matt Smith as Daemon Targaryen in “House of the Dragon” on HBO