Delete invalid Google reviews

The decision is often made for or against a company after reading Google’s rankings. If this is bad, then another company will be sought. But what can you do if your company received an incorrect rating from Google, for example, one of your customers did not write it?

Then you have the right to deportation and injunctive relief under certain circumstances.

When this is the case and the best way to proceed here, I will show you below:

1. When are revisions illegal?

• If a Google review is insulting, libelous, or libelous, it violates the privacy rights of you or your company – which is punish (Example: “The waiter was an idiot”).
• Also reviews that have been proven to be based on False facts Freedom of speech does not protect her (for example, the restaurant has mice in the basement (if not)).

But be careful! Expression of opinion is usually permitted rather than false assertions of facts. An opinion is a value judgment that cannot be objectively verified, while a factual assertion describes a verifiable process. So unlike factual assertion, opinion is neither “right” or “wrong”.

But you can also take action against inappropriate opinion if it is not based on actual experience, but was invented in the dark.

2. What to do if the assessment is anonymous?

In the case of anonymous reviews, it is usually difficult for you to know if the data provided is correct or if it came from a real customer at all. In this case, the personal rights (of the entrepreneur) usually prevail and you can object to an actual contact with Google. Then Google has to comply with its inspection obligations and try to clear it up. If in doubt, remove the rating.

3. Is it possible to take action against the platform operator (Google itself)?

You can also proceed directly against Google as an indirect intruder and assert a claim to deletion of the label, as well as a claim for deletion in the future.

If criminal law-related data is in question, you also have the right to obtain information to identify references against the platform operator.

You are welcome to submit your case to us and we will get back to you with a free initial evaluation.