It’s a known fact that poor internet reviews can hurt hotel business. Once again, we dare to doubt whether it would serve the purpose of one-person police firing of agents, but that’s exactly what happened recently in the American community of Helen in the heart of Georgia.
Together with her granddaughter, Susan L. Spend a few relaxing days in a quiet village in the old Bavarian architecture in a hotel booked through the booking page. But the supposed calm was suddenly disturbed when they received a visit from the police on the first night with a request to leave the hotel immediately.
As the 63-year-old explained to WKYC, the reason for this must have been an email from the hotel gate.
In a form like this, L was asked after checking if everything satisfies her and if she can give an assessment. L. can also match the order with three out of five stars.
When asked afterwards what was wrong, L said frankly: “A bit shabby, the pool isn’t open, the toilet doesn’t flush properly.”
(L) also reported that the phone rang around 8:40 p.m.: “This guy was very upset and told me he was going to fire me, and the police were on their way. We have to get out.”
Indeed, the two vacationers, who were already in pajamas, were asked by police officers to leave the building shortly thereafter.
“Can they really take me out of the hotel in the middle of the night because I gave it three out of five stars?” L asked.. and he said yes ma’am this is the legal framework. I found this scary and creepy.”
After all, the officials were still kind enough to help find another hotel in town.
The TV presenter wanted to know more and looked at the publicly available police report, in which the reason for the operation was simply to read: “L. gave the hotel a bad rating.”
According to the law, eviction is already allowed before the end of the reserved stay.
In fact, intended for rule violations and unpaid bills, the additional indefinite clause “and other actions for guests” allows for interpretations as in the case of L.
However, the hotel denied that this was the reason for the eviction, although it was a matter of complaints. The hotel manager explains: “She called me ten or eleven times an hour. The laundry is faulty, everything was not right.” The customer’s review was automatically translated from German.
Then he offered to pay her back before L wrote a review. However, the money was no longer in her account after two months of leave to. It wasn’t finally repaid until after the TV station got involved.
those: stern
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