February 2, 2023

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7 priorities IT managers need to have

It’s official: IT has become an integral part of business. This means that today’s IT leaders are also taking on leadership roles in business – and business leaders must be IT leaders. What is needed now to lead the technological direction of today’s and tomorrow’s companies?

The convergence between humans and machines is explored in detail by Paul Daugherty and H. James Wilson, both from Accenture, in their upcoming book, Radically human: How new technology is transforming business and shaping our future. The technology leader of the 2000s must play an active role in building the relationship between people and technology. “The convergence of business and technology means that it is very likely that the first time a customer interacts with an AI agent that is close to humans, or puts on a pair of VR glasses, or puts on a pair of VR glasses, they will become familiar. With the blockchain, they will be related to her role in the company.”

Dougherty and Wilson report a survey conducted by Accenture that found that 80% of CEOs believe that systems of the future will provide seamless interaction with humans, and 78% believe that these systems will adapt to human working methods. “As smart technologies will be ubiquitous in the workplace, as in our daily lives, it is imperative that these systems be designed to be fundamentally human in order to obtain maximum performance.”

“Radical human” systems are key to business success in the 1920s, and Dougherty and Wilson present some of the key priorities effective technology leaders need to embrace and embrace:

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1. Encouraging the radical adoption and adaptation of human technologies

“Through technologies such as natural language processing, computer vision, speech recognition, and machine learning, human systems are making human interaction with them easier and more efficient,” they say. “Organizations can now reimagine systems to enable new human-machine relationships through natural conversations, simple touches, and personalization.”

2. Go from the old to the cloud

“Effective leaders will digitally shrink and decouple legacy systems, while scaling and leveraging unlimited cloud and adaptability,” Dougherty and Wilson say. “They will embrace advanced cloud services, taking advantage of the growing number of ways to organize and orchestrate network architectures to increase speed, flexibility, and responsiveness.”

3. Using technology to give meaning to work

The 2000s technology leader is employing cloud-based services to “improve employee collaboration and encourage projects that transcend business functions and geographies.” They use the cloud to make work more interesting and data-driven by reducing routine tasks and manual maintenance, or using cloud-based tools to make technology accessible.”

4. Building advanced computing

The leaders of today and tomorrow will integrate edge computing into cloud architectures, ensuring that what happens locally informs what is known centrally, and vice versa. Edge computing becomes the way to access knowledge in the cloud, and the cloud becomes a way to bring that knowledge to the edge.”

5. Encouraging digital mastery outside the IT department

The technology pioneer of the 2000s will lead the way by reimagining “the way professionals and non-specialists interact with machines.” It will “equip experts in the field of digital mastery so that they can effectively transfer their expertise to business processes and technologies. This mastery will allow them to develop innovative ways to apply AI in business.”

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6. Encouraging digital mastery outside the IT department

“Feel free to put humans in the loop to directly impose their capabilities on AI systems. This represents the highest and best use of man and machine; the first provides the near-infinite nuances of this. The one we know provides and the second provides superhuman efficacy.”

7. Look at IT holistically

Finally, technology leaders in the 2000s will build “a holistic approach to computing that integrates strategy and technology across multiple layers of applications and systems,” Dougherty and Wilson write. “The great convergence of strategy and technology occurs within and between computer systems. Organizations that successfully integrate their business and technology strategies, striving to find the most useful set of technologies in the workplace. Across the technology pool, they will find themselves able to create unique offerings. With unprecedented flexibility, entering new markets no matter how quickly the world changes.”

source : “ZDNet.com”